Our furs are sourced from sagafur, kopenhagen fur, and toprak, ensuring that every fur source is accounted for, every animal is treated with kindness, and all meet the strict WelFur protocols.

Delivery

Upon delivery of the products, the customer is required to check the following:

(i) The total number of boxes is the same as indicated in the shipping documents.

(ii) Packaging is not damaged, wet or has been tampered with, including the sealing materials (adhesive tape or metal).

(iii) Upon delivery the shipment should be carefully inspected and in case of any packaging damage or a mismatch in the number of packages or their contents, delivery carrier and Firelady Fur company must be immediately notified.

Shipping Time

Europe 4-7 working days

North America 5-7 working days

South America 6-9 working days

Japan & Korea 3-6 working days

Australasia 4-10 working days

 PS：Israel and some countries that ban the sale of fur do not support mailing

Please note that all our products are made to order (check product description) so the estimated delivery time of your order will be the time we need to make the product plus the shipping time. Note also that most of our products are handmade and the time of production can vary from 4 to 8 days, depending on whether the specific color of the skins exists in our warehouse. If not, we need from 7 to 14 days to produce it. You will informed by an email if we don’t have the specific color of the skins and how long it will take to produce it.

 Imported taxes and duties

We need to make it clear to Firelady Fur consumers again that consumers in any country or region need to bear import tariffs on their own. As the import tariffs vary from country to country (or region), Firelady Fur does not bear import tariffs.

Dear Valued Customers,

We would like to inform you that Value Added Tax (VAT) is applicable to our products being shipped to certain countries within the European Union (EU), the United Kingdom (UK), the United States（US）and Japan & South Korea. This is in accordance with the tax regulations of these regions.

VAT Details:

• European Union (EU): VAT rates vary by country but generally range from 15% to 27%. The exact rate will depend on the destination country and the specific product category.
• United Kingdom (UK): The standard VAT rate is 20%. Some goods may be subject to different rates or exempt from VAT.
• Japan: The current VAT rate is 10%.
• South Korea: The standard VAT rate is 10%.

How VAT Affects Your Purchase:

1. Price Inclusion: The displayed prices on our website exclude VAT for customers within the EU, UK, US,Japan, and South Korea！
2. Customs and Import Duties: Please note that in addition to VAT, you may be subject to customs and import duties when your package arrives in your country. These charges are the responsibility of the recipient and are not included in the price of the product or shipping cost.
3. VAT Registration: If you are a VAT-registered business, you may be able to claim back the VAT paid on your purchases. Please provide us with your VAT number at the time of purchase to avoid being charged VAT.

Why VAT is Important:

VAT is a consumption tax that is collected on most goods and services. It is an important source of revenue for governments and is used to fund public services and infrastructure. By complying with VAT regulations, we ensure that we are contributing to the economies of the regions where our customers reside.

How to Proceed:

• If you have any questions regarding VAT or need assistance with your order, please do not hesitate to contact Fireladyfurclothing@gmail.com.
• We are committed to providing you with the best possible shopping experience and are here to help with any VAT-related inquiries.

Thank you for your understanding and continued support.

Best regards,

Firelady Fur